Supply Chain

Case Study

Delivery management for Dispatch teams, Drivers & Customers

Logistics | Delivery operations | Driver workflow automation | Mobile + Web + Customer App

Client Overview

PDS Delivery coordinates pharmacy deliveries across multiple regions, relying on a distributed driver fleet and time-sensitive order fulfillment processes.

Project Overview

A live, production logistics platform comprising a driver app, customer tracking app, and operations dashboard to manage dispatch, routing, delivery confirmation, and status visibility across the entire delivery chain.

Business Challenge

Delivery workflows were managed manually, leading to delays, limited visibility, and inconsistent handoffs between pharmacies, drivers, and customers. Drivers often performed fewer deliveries per day due to routing inefficiencies and coordination delays. A centralized system was required to streamline dispatch, improve delivery execution efficiency, and provide customers with accurate, real-time tracking.

Business Impact

Increased delivery throughput per driver through structured routing and task flow

Improved on-time delivery rates with real-time operational visibility

Reduced manual coordination effort between pharmacy, operations team, and drivers

Enhanced customer trust via live delivery status and tracking

Solution Delivered

We designed and deployed a unified delivery management platform, including a Flutter-based driver mobile app for route assignments and proof-of-delivery, a Flutter-based customer app for live tracking and notifications, and a web dashboard for dispatch planning and monitoring. The platform enforces structured delivery workflows and provides real-time visibility across stakeholders.

Value Delivered

  • More deliveries completed per driver per day
  • Reduced delays through clear routing and real-time coordination
  • Lower operational effort across dispatch and customer communication
  • Improved pharmacy and customer experience through transparent delivery status

90%

30+

35000+

3,50,000+

Tech Foundation

Angular

Flutter

Node.js

Express.js

Mongo DB

Trimble Maps

Beyond Expectations

Client Testimonial

They have delivered within timelines, and supply strong project management. We meet weekly, and they are thorough in their approach and always keep us in the loop. They provide regular updates, so we always know where they’re at. They are extremely professional and have gone the extra mile several times to ensure that we’re satisfied with their service.

Jamil Muhammad, Managing Director, RxTracked
London, England